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Product Manager Help Center

  • Contract Type: Full-Time
  • Location: Paris, France (75008)

About

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 80,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.

We have a team of more than 350 employees representing over 40 nationalities spread across four offices located in Paris, Berlin, Delhi, and Seattle. This diversity is one of our greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:

  • A culture based on caring, diversity, challenges, and strong collaboration
  • A progressive and happy working environment
  • International team building events (last year was in Greece)
  • A state-of-the-art office in the heart of Paris OR Berlin OR Noida OR Seattle

Job Description

Role
You love building the best product on its market and want to bring new ideas to deliver the best user experience to more than 100,000 clients? You spend a few hours each day monitoring what’s going on the web? You think companies very often make the mistake not to listen enough for their customers before building a new feature? You think transparent communication is key to build a great product? Then SendinBlue is the right place for you.

With a Product Team of 17 peoples (11 Product Managers, 4 Designers & 2 Researchers), we’re looking for a Product Manager, who will be in charge of the product roadmap for our help center. You’ll be working with all the teams across the company : designers, marketing, customer success, development etc.

Responsibilities

  • Manage a very challenging product roadmap shared with all the teams
  • Track the overall market and competitive dynamic and suggest new features for our help center
  • Listen to our customers and plan the improvements they’re asking for
  • Make sure everybody in the company always have the same level of information on the product and help center part
  • Synchronize the work of all the teams across the company on new product developments
  • Define requirements, acceptance criteria and test the new features

Preferred Experience

  • Master degree level
  • At least 5+ years of experience in a product based web company, ideally building a SaaS tool
  • Analytical mind
  • Understanding of the technical part in deep when needed;
  • Knowhow on some prototyping and designing tools (Sketch, Balsamiq, InVision etc.)
  • Good sense of design and what make a great UX

Recruitment Process

  • Phone interview with our HR Team
  • A first physical interview with Product Managers
  • A last physical interview with our CPO

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 July 2020
  • Location: Paris, France (75008)
  • Education Level: Master's Degree
  • Experience: > 5 years