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Customer Care

Manager Customer Care

  • Contract Type: Full-Time
  • Location: Paris, France (75008)

About

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 100,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.

We have a team of more than 320 employees representing over 40 nationalities spread across four offices located in Paris, Berlin, Delhi, and Seattle. This diversity is one of our greatest strengths, creating an environment that geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:
=> A culture based on caring, transparency, challenges, and strong collaboration
=> A progressive and happy working environment
=> International team building events (last year was in Greece)
=> A state-of-the-art office in the heart of Paris

Job Description

The role of our Customer Care team is to help our customers use the platform as smoothly as possible. They will solve problems and issues on a short-term and ensure our users’ satisfaction and loyalty on the long run.

We are looking for an ambitious Manager of the international Customer Care team based in Paris. This is a great opportunity to be a part of a dedicated team and join one of the NEXT 40 startups in France!

Directly reporting to the Chief Customer Care Officer, you are responsible of the customer support experience.

What you will do:

  • Continuously raise the bar on Customer support experience through operations excellence mechanisms
  • Drive the performance of your team to meet support expectations measured by CSAT
  • Lead and develop your team of Customer Service Representatives, advocates and specialists
  • Collaborate with internal teams: Product, Tech, Customer Success, Marketing & Sales to improve continuously the customer care experience

Preferred Experience

The ideal candidate will be someone who:

  • Has at least a 5-year experience in Customer Experience in a fast-paced environment
  • Has a proven experience in team management
  • Can speak French & English fluently
  • Is a customer lover and put customers at the center of everything
  • Has an entrepreneurial mindset, is very adaptable and isn’t afraid to get his hands dirty
  • Is data driven and likes setting optimal ways to achieve goals
  • Can create an efficient work environment that encourages maximum performance and dedication
  • A high energy level with excellent interpersonal skills.

Our benefits:

  • Great compensation package
  • Good work-life balance, occasional work from home, RTT
  • Tangible career development possibilities as we grow strong
  • Meal vouchers - LunchR (8,5 € per day) + canteen
  • Excellent private health care covered by 70% by the company
  • 50% Reimbursement of Navigo OR bicycle mileage reimbursement
  • Annual company offsite & inter-office trip
  • English & French class
  • Free fruits & snacks, tea & coffee
  • Chilling area with ping-pong table & babyfoot
  • Yoga class

Recruitment Process

Video call with HR
Video call with our Chief Customer Care Officer
In house interviews

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75008)