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Customer Success

Customer Success Manager (English Native)

  • Contract Type: Full-Time
  • Location: Paris, France (75008)

About

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 80,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.

We have a team of more than 350 employees representing over 40 nationalities spread across four offices located in Paris, Berlin, Delhi, and Seattle. This diversity is one of our greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:

  • A culture based on caring, diversity, challenges, and strong collaboration
  • A progressive and happy working environment
  • International team building events (last year was in Greece)
  • A state-of-the-art office in the heart of Paris OR Berlin OR Noida OR Seattle

Job Description

Role
The role of our Customer Success team is to make sure that our enterprise customers get the best out of their Sendinblue platform. They manage a large portfolio of customers from onboarding to renewal and work hand in hand with them to ensure long-term satisfaction, retention, and growth.

We are looking for a Customer Success Manager to join the international Customer Success team based in Paris. This is a great opportunity to be a part of a dedicated team and join one of the NEXT 40 startups in France!

*Responsibilities *

  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Sendinblue
  • Identify development and growth opportunities within the portfolio
  • Educate your client by delivering demo and training of Sendinblue's product
  • Participate in the team’s effort to build a global Success framework for Sendinblue and own specific projects within the team
  • Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customers problem and help them reach their objectives
  • Be the voice of the customer to the Product and Marketing team
  • Adopt a data-driven approach in the management of your portfolio

Preferred Experience

  • Previous experience in customer facing role, for at least 2 years. Preferably in a SaaS company
  • Strong ability to understand and manage customers strategy and needs
  • Proven track record of sustained target achievement
  • Autonomous and well-organized
  • Excellent communication and writing skills in both English & French
  • Data-driven
  • Be a team player

Recruitment Process

  • Phone interview with our HR Team
  • A first video interview with our Head of CSM
  • An in-house case study presentation and round of interviews with the Head of CSM, our CCO and a Senior CSM

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 September 2020
  • Location: Paris, France (75008)
  • Education Level: Bachelor's Degree
  • Experience: > 1 year