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Customer Care

Customer Care Representative

  • Contract Type: Full-Time
  • Location: Noida, India (201301)

About

Sendinblue is the European leader in digital marketing software. We are the complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform.

Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions. Today, more than 80,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.

We have a team of 250 employees representing over 25 nationalities spread across four offices located in Paris, Berlin, Delhi, and Seattle. This diversity is one of our greatest strengths, creating an environment that geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:

=> A tech environment where we use the latest open source technologies

=> A culture based on caring, transparency, challenges, and strong collaboration

=> A progressive and happy working environment

=> International team building events (last year was in Greece)

=> A state-of-the-art office in the heart of Noida

Job Description

Exp- 0-2 Years
Team- customer care

Duties and Responsibilities

  • Monitor and evaluate Customer Support monthly performance
  • Manages and resolves daily client tickets
  • Growing closely with client relations and working closely with Tech team to identify bugs
  • responsible for the management of existing accounts
  • Ensure that clients questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department
  • Report, analyze and resolve system, clients and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
  • Build, establish and maintain open lines of communication with Technical Support Engineers, peers, trainers, managers, Engineering, Marketing and other areas of the company to facilitate problem solving
  • Performs other related duties as assigned to ensure effective operation of the department

Preferred Experience

*Skills Required:
*

must be an excellent communicator, combining the ability to manage and handle challenging customers, readily shift priorities while ensuring that service level and quality objectives are achieved.

Recruitment Process

Resume Screening
F2F Interview with HR
F2F Interview with Manager-Customer support
F2F Interview with head Customer support

Additional Information

  • Contract Type: Full-Time
  • Location: Noida, India (201301)
  • Education Level: Bachelor's Degree