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Customer Care

Bilingual Customer Care Representative (Portuguese/English)

  • Contract Type: Full-Time
  • Location: Seattle, United States (Seattle)

About

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 80,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.

We have a team of 300+ employees representing over 40 nationalities spread across four offices located in Paris, Berlin, Delhi, and Seattle. This diversity is one of our greatest strengths, creating an environment geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue you'll find:
=> A culture based on caring, diversity, challenges, and strong collaboration
=> A progressive and happy working environment
=> International team building events (last year was in Greece)
=> A state-of-the-art office in the heart of Seattle

Job Description

Sendinblue Customer Care Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.

We are looking for a Portuguese speaker to join our team in the Seattle, Washington office.

As a member of the team, you will:

  • Manage and resolve daily client tickets.
  • Ensure that clients questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Report, analyze and resolve system, clients and operational issues that impact service quality.
  • Strive to provide all customers with an outstanding customer experience.
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.

Preferred Experience

We are looking for someone with the following qualities:

  • Excellent written and spoken communication skills in Portuguese/English.
  • Customer focused with the ability to build customer relationships and customer confidence.
  • At least 1+ years of experience in customer service
  • Familiarity with email marketing
  • The ability to jump right into a fun and relaxed office culture

Additional Information

  • Contract Type: Full-Time
  • Location: Seattle, United States (Seattle)
  • Education Level: Bachelor's Degree
  • Experience: > 1 year